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ServiceNow Developer

Mid-Senior Level | Full-time
Information Technology/Computing | livermore, CA | 06/19/2024

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Company Description

Join us and make YOUR mark on the World!

Are you interested in joining some of the brightest talent in the world to strengthen the United States’ security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to create solutions for BIG ideas that make our world a better place.

We are committed to a diverse and equitable workforce with an inclusive culture that values and celebrates the diversity of our people, talents, ideas, experiences, and perspectives. This is important for continued success of the Laboratory’s mission.

Pay Range

$132,810.00  - $170,556.00  Annually for the SES.2 level
$159,330.00  - $204,636.00  Annually for the SES.3 level

Please note that the pay range information is a general guideline only. Many factors are taken into consideration when setting starting pay including education, experience, the external labor market, and internal equity.

Job Description

We have an opening for a ServiceNow Developer to configure, customize, and develop applications in the ServiceNow platform, working with a team comprised of developers and a technical lead.  This position is in the Information Solutions Division (ITSD) within the Computing Directorate, in support of the LivIT Program.

This position will be filled at either level based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level.

You will 

  • Support multiple instances of the ServiceNow Platform, perform maintenance and updates as required.
  • Design and develop moderately complex scripts, workflows and integrations to create, configure or customize applications in ServiceNow.
  • Analyze and provide solutions to technical problems escalated from the Service Desk, Process Owners and/or Project efforts.
  • Participate in the Agile development process utilizing the SCRUM module in ServiceNow.
  • Participate in broad independent interactions with all levels of personnel within the Laboratory.
  • Develop integrations between ServiceNow applications and external business applications.
  • Participate and contribute advanced design and code reviews.
  • Perform other duties as assigned.

Additional job responsibilities, at the SES.3 level

  • Design and develop complex solutions including applications, workflows and integrations to create, configure or customize applications in ServiceNow.
  • Lead advanced design and code reviews.
  • Develop innovative solutions by collaboration to solve complex problems in the ServiceNow environment.

Qualifications

  • Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. citizenship.
  • Bachelor’s degree in a Computer or Engineering related field, or the equivalent combination of education and related experience.
  • Broad experience with IT Service Management processes and implementation.
  • Broad experience configuring IT Service Management tools such as ServiceNow, including developing in JavaScript and implementing integrations utilizing Web Services and Orchestration.
  • Broad experience implementing IT Service Management applications comparable to applications in the ServiceNow platform.
  • Experience implementing, maintaining, and/or supporting integrated computing environments in an enterprise environment.
  • Comprehensive analytical and problem-solving skills to contribute creative solutions to complex problems in cross-organizational efforts.
  • Ability to work independently with a high degree of maturity, discretion, and judgement.
  • Proficient verbal and written communication skills necessary to effectively collaborate in a team environment and explain, present and document technical solutions, and influence customers.

Additional qualifications at the SES.3 level

  • Experience leading technical efforts and recommending technical approaches and solutions.
  • Significant experience architecting IT Service Management applications comparable to applications in the ServiceNow platform.
  • Significant experience defining solutions, implementing, maintaining, and/or supporting integrated computing environments in an enterprise environment.

Qualifications We Desire

  • Experience working in an Agile or DevOps development environment. 
  • Certified ServiceNow Application Developer.
  • Experience with ServiceNow Service Portal, Orchestration and Common Service Data Model implementation.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Position Information

This is a Career Indefinite position, open to Lab employees and external candidates.

Why Lawrence Livermore National Laboratory?

Security Clearance

This position requires a Department of Energy (DOE) Q-level clearance.  If you are selected, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also, all L or Q cleared employees are subject to random drug testing.  Q-level clearance requires U.S. citizenship. 

Pre-Employment Drug Test

External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

How to identify fake job advertisements

Please be aware of recruitment scams where people or entities are misusing the name of Lawrence Livermore National Laboratory (LLNL) to post fake job advertisements. LLNL never extends an offer without a personal interview and will never charge a fee for joining our company. All current job openings are displayed on the Career Page under “Find Your Job” of our website. If you have encountered a job posting or have been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond.

To learn more about recruitment scams: https://www.llnl.gov/sites/www/files/2023-05/LLNL-Job-Fraud-Statement-Updated-4.26.23.pdf

Equal Employment Opportunity

We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

We invite you to review the Equal Employment Opportunity posters which include EEO is the Law and Pay Transparency Nondiscrimination Provision.

Reasonable Accommodation

Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory.  If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request. 

California Privacy Notice

The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here.

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