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Computer Support Technician

Entry Level | Full-time
Information Technology/Computing | livermore, CA | 08/23/2022

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Company Description

Join us and make YOUR mark on the World!

Are you interested in joining some of the brightest talent in the world to strengthen the United States’ security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to create solutions for BIG ideas that make our world a better place.

We are committed to a diverse and equitable workforce with an inclusive culture that values and celebrates the diversity of our people, talents, ideas, experiences, and perspectives. This is essential to innovation and creativity for continued success of the Laboratory’s mission.

Job Description

We have an opening for a Computer Support Technician to provide computer support for unclassified and/or classified systems in a heterogeneous environment to solve a variety of complex technical problems in a timely manner. You will be responsible for installing, configuring, securing and maintaining systems, as well as loading layered products and troubleshooting system problems. This position is in the Information Technology Operations (ITO) Division in the Computation Directorate.

This position will be filled at either the 593.2 or 593.3 level based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level.

In this role you will

  • Install new computer system hardware and upgrades.
  • Install and configure printers and other peripherals.
  • Install and configure operating systems, computer security and applications software.
  • Secure computer systems and monitor to ensure that they are in compliance with Department of Energy (DOE) – mandated orders.
  • Diagnose and resolve moderately complex system, printer, and network problems.
  • Provide technical assistance to the user community.
  • Maintain appropriate technology, computer security, and safety training.
  • Perform other duties as assigned.

Additional job responsibilities at the 593.3 Level

  • Perform complex installations and configurations.
  • Diagnose and resolve complex system and network-related problems.
  • Provide advanced technical assistance to the user community.

Qualifications

  • Ability to obtain and maintain a US DOE Q-level security clearance which requires U.S. Citizenship.
  • Associate’s Degree in a computer-related field or equivalent combination of technical training and experience
  • General working knowledge of desktop and/or server computer hardware and operating systems (viz., Mac OS and/or Windows OS).
  • Experience and knowledge of administering, troubleshooting, maintaining, and repairing Apple and/or Windows computer systems.
  • Experience with and knowledge of the skills needed for a customer support role to include a focus on listening, rapport-building, good communication skills, friendly and approachable nature, and courtesy and patience.
  • Effective interpersonal and verbal and written communications skills, with the ability to interact with customers and team members. 
  • Experience with and knowledge of Mac and/or Windows computer security protocols to manage user accounts, as well as control and monitor access.

Additional Qualifications at the 593.3 Level

  • Advanced knowledge of Mac and/or Windows operating systems and associated computer hardware.
  • Significant experience utilizing tools and utilities.
  • Significant experience resolving complex system and network-related problems.

Qualifications We Desire

  • Professional computer certification (e.g., MCSA, MCSE, CompTIA A+, ACSP).
  • Experience securing computer systems, writing security plans, and monitoring activity to ensure compliance with DOE mandated orders.
  • General working knowledge of network hardware, software, protocols, and principles.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Position Information

This is a Career Indefinite position. Lab employees and external candidates may be considered for this position.

Why Lawrence Livermore National Laboratory?

  • Included in 2022 Best Places to Work by Glassdoor!
  • Work for a premier innovative national Laboratory
  • Comprehensive Benefits Package
  • Flexible schedules (*depending on project needs)
  • Collaborative, creative, inclusive, and fun team environment

Learn more about our company, selection process, position types and security clearances by visiting our Career site

Security Clearance

This position requires a Department of Energy (DOE) Q-level clearance.  If you are selected, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. In addition, all L or Q cleared employees are subject to random drug testing.  Q-level clearance requires U.S. citizenship.  For additional information, please see DOE Order 472.2

Pre-Employment Drug Test

External applicant(s) selected for this position will be required to pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Equal Employment Opportunity

LLNL is an equal opportunity employer that is committed to providing candidates and employees with a work environment free of discrimination and harassment. We value and hire a diverse workforce as it is a vital component of our culture and success. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

LLNL invites you to review the Equal Employment Opportunity posters which include EEO is the Law and Pay Transparency Nondiscrimination Provision.

Reasonable Accommodation

At LLNL, our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory.  If you need a reasonable accommodation during the application or the recruiting process, please submit a request via our online form

California Privacy Notice

The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here.

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