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ServiceNow Developer

Mid-Senior Level | Full-time
Information Technology/Computing | livermore, CA | 12/14/2021

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Company Description

Join us and make YOUR mark on the World!

Are you interested in joining some of the brightest talent in the world to strengthen the United States’ security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to create solutions for BIG ideas that make our world a better place.

We are committed to a diverse and equitable workforce with an inclusive culture that values and celebrates the diversity of our people, talents, ideas, experiences, and perspectives. This is essential to innovation and creativity for continued success of the Laboratory’s mission.

Job Description

We have an opening for a ServiceNow Developer to configure, customize, and develop applications in the ServiceNow platform, working with a team comprised of developers and a technical lead.  This position is in the Information Solutions Division (ITSD) within the Computing Directorate, in support of the LivIT Program.

This position will be filled at either level based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level.

In this role you will 

  • Support an On-Premise solution of the ServiceNow Platform, perform maintenance and updates as required.
  • Design and develop moderately complex scripts, workflows and integrations to create, configure or customize applications in ServiceNow.
  • Analyze and provide solutions to technical problems escalated from the Service Desk, Process Owners and/or Project efforts.
  • Participate in the Agile development process utilizing the SCRUM module in ServiceNow.
  • Participate in broad independent interactions with all levels of personnel within the Laboratory.
  • Develop integrations between ServiceNow applications and external business applications.
  • Participate and contribute advanced design and code reviews.
  • Perform other duties as assigned.

Additional job responsibilities, at the SES.3 level

  • Design and develop complex solutions including applications, workflows and integrations to create, configure or customize applications in ServiceNow.
  • Lead advanced design and code reviews.
  • Develop innovative solutions by collaboration to solve complex problems in the ServiceNow environment.


  • Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. citizenship.
  • Bachelor’s degree in a Computer or Engineering related field, or the equivalent combination of education and related experience.
  • Broad experience with IT Service Management processes and implementation.
  • Broad experience configuring IT Service Management tools such as ServiceNow, including developing in JavaScript and implementing integrations utilizing Web Services and Orchestration.
  • Broad experience implementing IT Service Management applications
  • Experience implementing, maintaining, and/or supporting integrated computing environments in an enterprise environment.
  • Comprehensive analytical and problem-solving skills to contribute creative solutions to complex problems in cross-organizational efforts.
  • Ability to work independently with a high degree of maturity,
  • Proficient verbal and written communication skills necessary to effectively collaborate in a team environment and explain, present and document technical solutions, and influence customers.

Additional qualifications at the SES.3 level

  • Experience leading technical efforts and recommending technical approaches and solutions.
  • Significant experience architecting IT Service Management applications comparable to applications in the ServiceNow platform.
  • Significant experience defining solutions, implementing, maintaining, and/or supporting integrated computing environments in an enterprise environment.

Qualifications We Desire

  • Experience working in an Agile or DevOps development environment. 
  • Certified ServiceNow Application Developer.
  • Experience with ServiceNow Service Portal, Orchestration and Common Service Data Model implementation.

Additional Information

Position Information

This is a Flexible Term appointment, which is for a definite period not to exceed six years.

Why Lawrence Livermore National Laboratory?

  • Included in 2021 Best Places to Work by Glassdoor
  • Work for a premier innovative national Laboratory
  • Comprehensive Benefits Package
  • Flexible schedules (*depending on project needs)
  • Collaborative, creative, inclusive, and fun team environment

Learn more about our company, selection process, position types and security clearances by visiting our Career site

COVID-19 Vaccination Mandate

LLNL demonstrates its commitment to public safety by requiring that all new Laboratory employees be immunized against COVID-19 unless granted an accommodation under applicable state or federal law. This requirement will apply to all new hires including those who will be working on site, as well as those who will be teleworking.

Security Clearance

LLNL is a Department of Energy (DOE) and National Nuclear Security Administration (NNSA) Laboratory.  Some positions will require a DOE L or Q clearance (please reference Security Clearance requirement above).  If you are selected and a clearance is required, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. In addition, all L or Q cleared employees are subject to random drug testing.  An L or Q clearance requires U.S. citizenship.  For additional information please see DOE Order 472.2.

Pre-Employment Drug Test

External applicant(s) selected for this position will be required to pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Equal Employment Opportunity

LLNL is an affirmative action and equal opportunity employer that values and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

LLNS is committed to offering reasonable accommodations during the application and recruiting processes due to a disability.  If you need assistance or an accommodation due to a disability, please submit a request via online form

California Privacy Notice

The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here.

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