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Mobility Customer Support Program Graduate Intern - Summer 2025
Information Technology/Computing | livermore, CA | 11/25/2024
Job Code: 705.2 Grad Student R&D/Technical / 712.0 Intern Exempt
Organization: Office of the Director
Position Type: Student Intern
Security Clearance: None, but work must be performed by a U.S. person (e.g., U.S. citizen or permanent resident and certain others). Also, assignments longer than 179 days require a federal background investigation.
Drug Test: Required for external applicant(s) selected for this position (includes testing for use of marijuana)
Medical Exam: Not applicable
Company Description
Join us and make YOUR mark on the World!
Are you interested in joining some of the brightest talent in the world to strengthen the United States’ security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to create solutions for BIG ideas that make our world a better place.
We are committed to a diverse and equitable workforce with an inclusive culture that values and celebrates the diversity of our people, talents, ideas, experiences, and perspectives. This is essential to innovation and creativity for continued success of the Laboratory’s mission.
Job Description
We have an opening for a graduate intern in the Livermore Information Technology Department. You will be given the opportunity to engage in a customer service role within our LivIT Mobility program. The selected candidate will provide support to the Laboratory’s institutional Mobility program, including assisting with device deployment, troubleshooting, support, and device retirement/management.
In this role you will
- Work with the technical Mobility program staff to support the Laboratory’s institutional Mobility program, including providing basic customer support for mobile device functionality and usage.
- Provide basic technical troubleshooting assistance by assisting customers and documenting the details in the ticketing system.
- Provision and deploy mobile devices according to established policies and procedures, ensuring proper management and functionality under close supervision.
- Provide entry-level hands-on assistance with device operation and rules for use.
- Assist with mobile device password resets.
- Assist with loaner mobile device checkout and returns.
- Participate in various mobility-related projects and process improvement initiatives.
- Perform other duties as assigned.
- Under limited direction and supervision will conduct research in assigned area.
- Performs technical assignments of a basic degree of complexity and provide advanced technical support to scientist in scientific research and development projects.
Qualifications
- Must be continuing college or university student in good standing at an accredited institution pursuing a graduate degree or a recent Bachelors or Masters graduate within one year.
- Experience multi-tasking and prioritizing workload in a fast-paced environment with rapidly changing priorities.
- Effective communication skills.
- Basic experience using computers, software, and database systems with the ability to troubleshoot and solve basic technical problems with mobile devices.
- Knowledge of the skills needed for a customer support role, to include a focus on listening, rapport building, good communication skills, and courtesy and patience.
- Ability to work in a team environment.
- Demonstrated academic achievement in Computer Science, technical support, Communications, or a related field.
- Experience applying basic Computer Science principles to solve technical problems.
Additional Information
Selected applicants will be required to provide current unofficial transcripts.
Why Lawrence Livermore National Laboratory?
- Included in 2024 Best Places to Work by Glassdoor!
- Holiday Pay
- Sick leave accrual
- Individual 401(k) contributions
- Inclusion, Diversity, Equity and Accountability (IDEA) - visit https://www.llnl.gov/diversity
- Our core beliefs - visit https://www.llnl.gov/diversity/our-values
- Employee engagement - visit https://www.llnl.gov/diversity/employee-engagement
Security Clearance
None required. However, this position involves U.S. Export Control; this work must be performed by a U.S. person (U.S. citizen, U.S. lawful permanent resident, U.S. national, or U.S. protected individual (e.g., refugee, asylee)).
If your assignment is longer than 179 days cumulatively within a calendar year, you must go through the Personal Identity Verification process. This process includes completing an online background investigation form and receiving approval of the background check. (This process does not apply to foreign nationals.)
Pre-Employment Drug Test
External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.
Wireless and Medical Devices
Per the Department of Energy (DOE), Lawrence Livermore National Laboratory must meet certain restrictions with the use and/or possession of mobile devices in Limited Areas. Depending on your job duties, you may be required to work in a Limited Area where you are not permitted to have a personal and/or laboratory mobile device in your possession. This includes, but not limited to cell phones, tablets, fitness devices, wireless headphones, and other Bluetooth/wireless enabled devices.
If you use a medical device, which pairs with a mobile device, you must still follow the rules concerning the mobile device in individual sections within Limited Areas. Sensitive Compartmented Information Facilities require separate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas, Secure Space and Transit/Buffer Space within buildings.
How to identify fake job advertisements
Please be aware of recruitment scams where people or entities are misusing the name of Lawrence Livermore National Laboratory (LLNL) to post fake job advertisements. LLNL never extends an offer without a personal interview and will never charge a fee for joining our company. All current job openings are displayed on the Career Page under “Find Your Job” of our website. If you have encountered a job posting or have been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond.
To learn more about recruitment scams: https://www.llnl.gov/sites/www/files/2023-05/LLNL-Job-Fraud-Statement-Updated-4.26.23.pdf
Equal Employment Opportunity
We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.
We invite you to review the Equal Employment Opportunity posters which include EEO is the Law and Pay Transparency Nondiscrimination Provision.
Reasonable Accommodation
Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory. If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request.
California Privacy Notice
The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here.
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