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Creative Services Group Leader

Mid-Senior Level | Full-time
Public Affairs/Communications | livermore, CA | 09/14/2021

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Company Description

Join us and make YOUR mark on the World!

Are you interested in joining some of the brightest talent in the world to strengthen the United States’ security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to create solutions for BIG ideas that make our world a better place.

We are committed to a diverse and equitable workforce with an inclusive culture that values and celebrates the diversity of our people, talents, ideas, experiences, and perspectives. This is essential to innovation and creativity for continued success of the Laboratory’s mission.

Job Description

We have an opening for a Creative Services Group Leader supporting communication teams in the Technical Information Department (TID). As a group leader, you will supervise and support diverse multidisciplinary teams of technical information and communications specialists, such as technical and scientific editors and writers, graphic and web designers, animators, 2D and 3D illustrators, photographers, and videographers. You will be responsible for overseeing the growth and development of staff, including coaching and mentoring. You will interact with high–level internal and external contacts as a primary point of contact for your areas of responsibility to provide customer service, promote communications products and services, manage budgets, and coordinate administrative/programmatic requests.

In this role you will…

  • Supervise a multidisciplinary communications team (e.g., writers/editors, graphic and web designers, visualization specialists), which includes the full array of personnel management duties.
  • Manage the day-to-day activities of multidisciplinary teams of communication professionals assigned to work groups. You will evaluate and measure progress and ensure that schedules are met and partner with Creative Services Project Manager to assign projects/work.
  • Develop, manage, and maintain group and project budgets and costs, monitoring expenditures for budgetary compliance.
  • Develop and promote skills training, provide mentoring and coaching to ensure appropriate career development and promote technical excellence among all TID staff.
  • Serve as a TID informational resource for programmatic partners and customers and as a communications subject matter expert providing both consultative and direct work products.
  • Utilize expertise to assess project delivery, ensuring the consistent application of policies and procedures, and recommend hiring, mentoring, and training when appropriate.
  • Participate in or lead department/directorate task forces in support of department/directorate initiatives (e.g., performance metrics, customer advisory, etc.) and participate in Laboratory committees providing technical expertise.
  • Perform other duties as assigned.

In addition, at the .5 level:

  • Using expert in-depth knowledge, evaluate the technical communication and information service needs of the institution, directorates, and administrative and programmatic areas; and ensure a balanced workload through coordination with other group leaders, communications managers, and subject matter experts.
  • Work under consultative direction toward goals and objectives for creative and communications projects, which frequently have significant impact, high visibility, and high consequence of error, ensuring projects are effectively completed and meet standards of quality, budget, and schedule.
  • Oversee the budget and monitor expenditures working with resource management staff; partner with other TID group and/or division leaders to meet staffing and budget needs and leverage best practices.


  • Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. citizenship.
  • Bachelor’s degree in a field relevant to creative and/or technical communications such as English, journalism, art, graphic design, animation, or marketing, or the equivalent combination of education and related experience.
  • Strong supervisory or leadership experience including team building, assessing performance, developing performance reviews, supporting professional development, or providing coaching and/or mentoring to less experienced staff.
  • Extensive experience participating in and leading communications or visualization projects including managing project budgets.
  • Extensive knowledge and experience with specialized technical concepts, methods, techniques, and practices related to technical communications; subject matter expert in editorial, graphic arts, 3D visualization, video production, web design, project management, or other core creative services discipline.
  • Advanced technical skills in a wide variety of creative services areas, and previous experience working with highly visible and sensitive scientific/technical content using specialized concepts, methods, and techniques.
  • Advanced communication skills, both written and verbal, and interpersonal skills to effectively communicate with a diverse group of personalities at all levels. Extensive customer service experience and ability to demonstrate responsiveness to customer needs and requests.
  • Ability to interpret and develop practices and procedures to work within Laboratory, DOE, NNSA and federal requirements for producing and managing documentation, design, display, and web/animation.
  • Extensive experience using Microsoft Office Suite and Adobe Creative Suite.

In addition, at the .5 level:

  • Ability to work closely with and effectively support the efforts of senior managers across a diverse set of programmatic and functional areas.
  • Extensive knowledge and experience with specialized creative concepts, methods, techniques, and practices related to creative services and communications.
  • Significant experience as a manager/supervisor and overseeing a diverse range of complex projects for a wide customer base, including providing direction on establishing commitments for cost, schedule, and quality. Extensive experience developing and managing budgets.

Qualifications we desire…

  • Advanced degree or professional certification in relevant field or subject matter expert in core communications discipline (e.g., technical or scientific writing, graphic design, web design and administration, video production, and/or 3D visualization).
  • General understanding of TID creative services, including writing/editing, design, visualization, web, and review and release procedures for content and communication products and experience using a variety of software/systems, including Adobe Creative Cloud, Microsoft Teams, SharePoint, Jira, Confluence, WordPress, or Drupal.
  • Experience working in a science, engineering, technology, or national security environment. Experience working with or interacting with a national lab, the Department of Energy, National Nuclear Security Administration, or other U.S. government department.

Additional Information

Why Lawrence Livermore National Laboratory?

  • Included in 2021 Best Places to Work by Glassdoor
  • Work for a premier innovative national Laboratory
  • Comprehensive Benefits Package
  • Flexible schedules (*depending on project needs)
  • Collaborative, creative, inclusive, and fun team environment

Learn more about our company, selection process, position types and security clearances by visiting our Career site

Security Clearance

LLNL is a Department of Energy (DOE) and National Nuclear Security Administration (NNSA) Laboratory.  Some positions will require a DOE L or Q clearance (please reference Security Clearance requirement above).  If you are selected and a clearance is required, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. In addition, all L or Q cleared employees are subject to random drug testing.  An L or Q clearance requires U.S. citizenship.  For additional information please see DOE Order 472.2.

Pre-Employment Drug Test

External applicant(s) selected for this position will be required to pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Pre-Placement Medical Exam

A job related pre-placement medical examination may be required.

Equal Employment Opportunity

LLNL is an affirmative action and equal opportunity employer that values and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

LLNS is committed to offering reasonable accommodations during the application and recruiting processes due to a disability.  If you need assistance or an accommodation due to a disability, please submit a request via our online form

California Privacy Notice

The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here.

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